Your connection problem may be due to the following:
•
Are you sure you have the right password?
•
Your password or user name cannot contain spaces.
•
The password must contain at least eight (8) caracters. For more security,
we recommend to create a password
that contains both alphabetical and numeral caracters.
•
We take case changes into account regarding the password and the user
name, remember the difference of case
in your password or user name.
Are you using a browser that supports cookies or are cookies desactivated?
-
Your browser must support cookies, and the cookies must be activated in
order to get connected.
-
To know if your browser supports cookies and to obtain information, consult
your browser’s online help.
-
If, while connecting, you receive a message
informing you that a Website is trying to send you a cookie,choose to
continue, otherwise, you will not be able to get connected.
-
If your browser does not support cookies, you should update your browser
to Internet Explorer 5 or other.
Is your browser supporting SSL or is the SSL option desactivated?
-
Your browser must support SSL’s (Secure Sockets Layer) and the option
must be activated in order to getconnected.
-
To know if your browser supports SSL’s in charge and to know how to activate
them, consult your browser’sonline
help.
If you still have problems connecting, send a message to support@TerminEXpert.com and explain it to us clearly. Our team will be glad to help you.
Forgot your password?
Send
us a message to password@TerminEXpert.com
in which your username, first name, last name, address,
country,
birthday and phone number will appear.
To avoid such an inconvenience, we encourage you to write down, print or save your username and password confirmation.
Experiencing search problems?
-
You must fill in the entry term field, otherwise it will be impossible
to perform a search.
-
If you experience search problems, they may be due to a connection problem.
-
You can solve this problem by disconnecting the browser and reconnecting
it to your TerminEXpert account.
If the search problem persists and you are sure the
term you are looking for is stored in your account, send us a message
to search_support@TerminEXpert.com.
Explain your problem precisely. Our team will be glad to help you.
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